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Shipping policy

Shipping Policy

At  BURST, we work with trusted fulfillment partners — including Amazon Multi-Channel Fulfillment (MCF) and Buy with Prime — to provide fast, reliable delivery and a smooth customer experience.

Order Processing

Orders are typically processed within 1–2 business days.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Please note:

  • orders are not processed on weekends or public holidays
  • during launches, promotions, or peak periods, processing times may be slightly longer

Shipping Times

Estimated delivery times will vary depending on your location and shipping method selected at checkout.

Typical delivery estimates:

  • United States: 2–5 business days
  • International: 5–14 business days

These timelines are estimates only and are not guaranteed.

Buy with Prime Orders

Some orders may be fulfilled through Amazon’s fulfillment network via Buy with Prime.

Buy with Prime allows eligible customers to access:

  • fast shipping
  • trusted delivery tracking
  • streamlined checkout
  • Amazon-powered fulfillment and returns support

Orders fulfilled through Buy with Prime may arrive in Amazon-branded packaging.

Fulfillment & Shipping Partners

Burst currently uses Amazon Multi-Channel Fulfillment (MCF) to store, pack, and ship many orders.

This means your order may be fulfilled by Amazon logistics even when purchased directly through our website.

We may also use additional fulfillment and courier partners depending on:

  • destination
  • inventory availability
  • shipping method selected

Tracking Your Order

Once your order ships, you’ll receive a confirmation email containing tracking information.

Please allow up to 24 hours for tracking updates to appear.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout.

Burst is not responsible for:

  • delays caused by incorrect shipping details
  • lost packages due to incorrect addresses provided at checkout

If you notice an error, contact us as soon as possible at support@moringaburst.com.

While we’ll do our best to help, we cannot guarantee address changes once an order has entered fulfillment.

Lost, Delayed, or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Burst cannot guarantee reimbursement for lost or stolen packages.

However, if an issue arises, please contact us and we’ll do our best to assist in investigating the matter with the carrier.

Please note that carrier delays may occasionally occur due to:

  • weather
  • high shipping volumes
  • customs processing
  • courier disruptions outside of our control

International Orders

International customers may be responsible for:

  • customs duties
  • import taxes
  • VAT
  • local handling fees

These charges are determined by your local customs authority and are not included in your order total unless otherwise stated.

Burst is not responsible for delays caused by customs clearance processes.

Returns & Delivery Issues

If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery at support@moringaburst.com with:

  • your order number
  • photos of the issue
  • photos of the packaging if applicable

We’ll review the issue and work toward a resolution as quickly as possible.

Questions?

For any shipping-related questions, contact us anytime at support@moringaburst.com.

We’re always happy to help.